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available mornings
available weekdays
education completed: bachelors

HENRY VILLA

39 Richview Road
show contact info
Toronto ON M9A 4M7


PROFESSIONAL PROFILE

• Eight years of professional experience as a Latin Musician entertainer, and Customer Service
• Ability to relate well to all kinds of people with various personalities and temperaments
• Fast learner in different softwares and computer training.
• Proven ability to perform accurate public relation and artistic services
• Excellent communication and interpersonal skills; bilingual in English and Spanish
• Highly skilled at communicating with people from diverse backgrounds
• Self-motivated team player; eagerly embraces new challenges, oriented employee who can work under pressure and multitask.

WORK HISTORY

Inbound Telesales Associate Customer Service.
S&P Data. 2018

• Responds to request from customers for information on products, equipment, services billing
• Strives to understand customer’s situations and recognized the customer’s needs
• Assumes full ownership of Customers request and ensures they are resolved in a timely manner.
• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
• Navigates computerized system and accurately enters data
• Meets or exceeds business standards for quality and productivity
• Assist with projects and other duties as requested or assigned.

Lead Singer and Art Entertainer
Controversia Orchestra Temporary Tour Mexico City 2017 - 2018

• Memorize musical selections and routines, printed text, music notation or customer instructions
• Sing as a soloist and as a member of a Latin Orchestra to different festival and events around the city
• Interpret or modify music, applying knowledge of harmony, melody, rhythm, and voice production to individualized presentation and maintain audience interest
• Practice singing exercises and study with vocal techniques, in order to develop my voice and skills and to rehearse for upcoming roles

Music Director and Art Entertainer
Tropicanada Orchestra 2010 - 2017
• Over 6 year performing as Lead Singer at Sky Bands and Tropicanada Orchestra
• Composer director of Album Cada Vez
• Host of Festival events throughout GTA and provinces of Canada
• Award winner for first 500 copies sold of Album Cada Vez
• Nominated to the 10 most influential Hispanic people in Canada

Spanish Translator and Social Media Specialist
M30 Communications 2009 - 2010

• Performed communication strategies to creative, viral, experimental, and marketing campaigns in different Internet social media channels and networks
• Established relations and goods of brands, products, services, and companies through a wide spectrum of case analysis, communication plans, and corporate affairs
• Represented advertising, public relations, marketing, interactive, retail, and direct companies through social media, operational programs, demos, sampling, kickoffs, promotions, recordings, videos, and events
• Successfully translate all Social Media from English to Spanish

Customer Service and Technical Support Associate 2007 - 2008
Cartridge World, Bethpage, NY

• increased sales by 10-15% by re-organizing store to attractively display wider range of merchandise that generated increased customer interest
• Responded to customer inquiries and resolved their concerns in a prompt, helpful and respectful manner
• Executed Cartridge World Software Retail PRO to scan products and ensure accurate processing of cash transactions

Administrative Assistant
Empire Today United Staffing, Westbury NY 2006 - 2007

• Promoted from File Clerk to Administrative Assistant due to positive recognition and feedback from senior management
• Reduced office expenditures by initiating recycling program and uploading files into computer system to save staff time and paper costs
• Developed information management system to collect, organize and track client data, determining number of clients served by the company to help set future targets
• Successfully trained new employees on company policies and procedures
• Purchased and maintained office supplies and equipment

EDUCATION AND PROFESSIONAL DEVELOPMENT

• Fine Arts Music Bachelor 2011 - 2017
York University, Toronto Ontario
• Media Communications and Art Courses 2006 - 2007
Queens College, Flushing NY
• Associate Degree in Liberal Arts 2001 - 2006
Nassau Community College, Garden City NY
• Business Administration Certification 1999 - 2001
Farmingdale University, Hempstead NY

VOLUNTEER EXPERIENCE

English and Canadian Culture Tutor 2010 - 2014
St Christopher House, Toronto ON
• Tutoring English language to diverse group of
• students, designing lesson plans and facilitating experimental classroom learning
Translator and Training
• Stonegate Community Centre, Toronto ON
• Salsa on 2 for women suffering domestic and social violence
• News Division, San Lorenzo Voces Latinas 1610 am Toronto ON 2009 - 2009
• Accurately translating international news articles from English to Spanish for Spanish language radio programming

References Available Upon Request

  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6840104312

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