OBJECTIVE:
York University student who is extremely well-organized, bilingual (French and English),
and has a track record of accuracy and efficiency in hectic operational jobs. eager to
use my strong numerical and administrative abilities to assist. A quick learner with a
disciplined work ethic who can manage several tasks, keep thorough records, and offer
dependable support to guarantee efficient office operations.
EDUCATION
York University – Toronto, Ontario
Bachelor of Environmental Studies (BES), Cities, Regions, Planning
Expected Graduation: 2029
Harbord Collegiate Institute – Toronto, Ontario
Ontario Secondary School Diploma
Graduated: 2024
WORK EXPERIENCE
Cashier (Part-time)
Congo Coffee – Toronto, Ontario
July 2020 – December 2022
• Greeted customers promptly and warmly within 5 seconds at the front counter
• Delivered exceptional customer service through a friendly attitude and in-depth
product knowledge
• Assisted customers with food selection, inquiries, and order customization
requests
• Communicated showcase and product needs to ensure availability for customers
• Prepared all products accurately by following the order monitor
• Maintained speed of service targets by working efficiently and meeting
customers' needs
• Regularly monitored and recorded temperatures of required products
• Kept the front counter clean, organized, stocked, and ready for rush periods
• Followed all restaurant policies, procedures, and standards
• Practiced proper hand washing techniques and adhered to sanitation guidelines
• Reported any injuries, accidents, unsafe conditions, or contraventions of health
and safety regulations promptly
Toronto, Ontario
2018 – 2021
• Provided reliable childcare for a 3-year-old child
• Ensured child was entertained, fed, and changed appropriately
• Created innovative and educational games using arts and crafts
• Maintained a safe and nurturing environment
VOLUNTEER EXPERIENCE
Volunteer
Massey Hall – Toronto, Ontario
October 2023 – December 2023
• Assisted with event setups and crowd management for concerts and
performances
• Helped with venue preparation and coordination
• Gained experience in customer service, event coordination, and teamwork
Volunteer
Ripley's Aquarium – Toronto, Ontario
July 2022 – August 2022
• Assisted with Aquarium Day Camp for children aged 5-10
• Set up activities, supervised cleanup, and escorted campers to washrooms
• Gained experience in child care, event organization, and team collaboration
SKILLS
• Bilingual: Fluent in French and English with strong written and verbal
communication skills
• Customer Service: Proven ability to deliver positive customer experiences in
fast-paced environments
• Technical: Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
• Interpersonal: Strong team collaboration and communication abilities
• Detail-Oriented: Accurate order processing and attention to safety protocols
REFERENCES
Available upon request
Principals only. Recruiters, please don't contact this poster.