Having trouble with my Iphone 8 plus , my callers coudn't hear me talking, I took it to Fairview Mall Apple store where I received a warm welcome and asked to wait while my phone was tested and diagnosed.
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Ten minutes later I was advised by the Apple worker that the Microphone was defective , and that as is it was attached to the motherboard it was not repairable. They advised me to buy a replacement phone from them at a cost of $819 , or I could trade in my broken phone for $160 and pay only $659 + tax .
I was shocked and disappointed at this news but on my way home I stopped in at an independent cell phone repair shop nearby for a second opinion. In less than 40 minutes they replaced the faulty microphone and I was on my way with a perfectly working phone .Total cost , $45.
It is sad that this is what Apple customers are up against .